If the app shows “No blind found” after scanning the QR code, it means your device cannot detect the motor’s Bluetooth signal.
The steps below will help you resolve this issue. For best results, follow them in the correct order.
1. Check Motor Generation
Identifying the correct generation ensures you follow the right troubleshooting steps.
Gen 1
❶ Charging via DC-pin port
❷ Has external antennas
❸ Operated with a remote featuring a silver logo
❹ Supplied with 2-step quick-start-guide hanger
Gen 2
❶ Charging via USB-C port
❷ Has no external antennas
❸ Operated with a remote featuring a black logo
❹ Supplied with 3-step quick-start-guide hanger
2. Activation Check
A motor must be activated correctly before it can be detected by the app.
Gen 1
- Tubular motor: make sure the ON / OFF switch is set to ON
- Roman motor: make sure the battery pack cable is firmly connected to the motor
Gen 2
- Make sure you've completed the 3-step guide on the hanger label
- Without this activation, the motor will not start Bluetooth communication
If activation is correct but the blind is still not found, continue to the next step.
3. Power / Battery Check
A motor with low or no power cannot be discovered by the app.
Gen 1
- Tubular motor: switch to OFF, wait for 1 minute, then switch back to ON
- Roman motor: unplug battery pack for 1 minute, then reconnect
Gen 2
- Plug charger into motor → the motor LED turns solid red (or green when fully charged)
- Roman / Curtain: disconnect the removable battery pack, wait for 1 minute, then reconnect
If the motor made a sound, it restarted. Try scanning the QR code again. If still not found, continue to the next step.
4. Motor Button Test
This checks if the motor is operational.
Gen 1
- Press the motor button 3 times. Motor will sound
Gen 2
- Press motor button once. Blind starts to move. Press again to stop
If the motor sounds or starts to move, try scanning the QR code again. If still not found or the motor didn’t respond, continue with the next step.
If a Gen 2 motor responds with red LED flashes and short sounds, your motor / blind needs a replacement. Contact your local dealer.
5. Remote Test (if you have a remote linked)
Try operating the blind using a remote.
- If the blind moves, the motor is working; the issue is likely Bluetooth-related
- If the blind doesn’t move, motor may still need more power or requires a reset
Continue to the next step.
6. Reset, Shutdown and Awaken
Resetting often restores Bluetooth communication.
Gen 1
- Press the motor button 3 times. The motor will sound
Gen 2
Hold the motor button until the LED flashes green, then press the button 3 times. The motor will sound
If a Gen 2 motor responds to a reset, you can also attempt a software reboot:
1. Hold the motor button until the LED flashes green
2. Hold again until the LED flashes red with sound
3. Hold again until the LED flashes green with short sounds (motor is shut down)
4. Hold again until the LED flashes red (motor is awake)
After reset (and reboot), try scanning the QR code again. If still not found or motor doesn’t respond at all, the Bluetooth module might be defective and requires a motor or blind replacement.
Contact your local Reseller and share:
- Your order number
- Blind type (Roller blind, Roman, etc.) and motor type (Gen 1 or Gen 2)
- What steps you took before scanning the QR code in the app
- Was the motor operational but became unresponsive after a certain action?
This information will help the Customer Service team quickly identify the cause and assist you with the next steps.