Tuiss SmartView App
- Message: No Blind Found
- The blind QR code is missing
- How should I manage sun-based timers?
- I updated the motor firmware, but now it no longer responds when I try to operate the blind.
- Can I operate Gen 1 and Gen 2 Tuiss SmartView at the same time in the app?
- Can I add Gen 1 and Gen 2 Tuiss SmartView into the same Room in the app?
Account, Access and Privacy
- Can I add the same blind to separate Tuiss SmartView accounts?
- Can I operate my blinds from anywhere in the world?
- Can I use more than one smartphone to control my blinds?
- Can multiple users access the same Tuiss SmartView account and operate the same blinds?
- Do installers need access to the homeowner's smartphone to set up Tuiss SmartView Gen 2?
- How do installers connect to the correct Tuiss SmartView account system when neighbours both have Tuiss SmartView Gen 2 blinds?
Bluetooth®
- What is the range for Bluetooth? How well does it work in environments that contain concrete, steel beams and multiple wireless networks?
- Which version of Bluetooth is Tuiss SmartView Gen 2 blinds using?
- Will the Bluetooth range for Tuiss SmartView vary between our own devices and Tuiss SmartView accessories?
General Questions
- After waking the motor, when I press the settings button on my blind, the LED flashes red 4x fast with motor buzzer noise and no blind movement. Why is this?
- Blind is not operating to the fully open position. Fabric is not stored tightly.
- Can I leave the charger connected to the blind always?
- Can I operate the blind while charging?
- Can I use a dual band 2.4Ghz and 5Ghz Wi-Fi router?
- Can my neighbour operate my blinds?
Installation
Integrations
Li-ion Battery
- Can I use an alternate Li-ion battery pack?
- How many blind operations can I achieve from a fully charged battery?
- How many times can I recharge the Li-ion battery pack?
- How should I dispose of a returned blind fitted with Li-ion battery pack?
- If battery power is empty, will the blind disappear from the app?
Mixed Environments
- Can Tuiss SmartView Gen 1 blind accessories control Gen 2 blinds? Or vice-versa?
- Do I need to exit the Tuiss SmartView App, to switch between my Gen 1 and Gen 2 blinds?
- How do I differentiate between which blinds are part of which generation in a mixed home environment?
- How do I differentiate between which blinds are part of which generation in a mixed home environment?
- What happens if the customer has a few Tuiss SmartView Gen 1 blinds already, and they want to purchase more Gen 2 blinds? What is a "mixed environment"?
Motors
- Can I change the motor speed?
- Can I choose which side the motor charging port can be on?
- Can I power off my blind or place it back into deep sleep mode?
- How do I reset a motor?
- How do I wake up the motor from deep sleep mode?
- The motor has failed. Can a replacement motor be installed on-site or will the blind need to be returned to the factory?
Remotes
- Can I adjust the end limits of the blind using the remote control?
- Can I copy information from one Tuiss SmartView Gen 2 remote control to another?
- Can one Room have two remote controls with different remote configurations?
- Do I need a remote control to operate my blinds?
- How do I delete a favourite blind position?
- How do I modify the favourite position of a Gen 2 blind?